This is the terms of service agreement for the company Alien Host and its customers. When acquiring, purchasing, or gifting a service (“product”) provided by Alien Host, the user automatically agree to have read, acknowledged, and accepted this agreement (“contract”). “the user”, “customer”, and “client” are referred to the paying customers of Alien Host. “management”, “Alien Host”, and “company” are referred to the company Alien Host. The user will not be able to purchase a service from Alien Host unless they agree to this agreement and any future changes or additions, even after the original agreement date. Alien Host reserves the right to change this agreement without prior notice. Breach of this agreement can lead to the user’s service being permanently suspended/terminated.

Children below the age of 13
If the user is below the age of 13, they will need a legal guardian/parent’s permission to purchase a service from Alien Host. If the underage user breaches this agreement, their legal guardian/parent will be held accountable for the child’s actions.

Right to refuse
Alien Host can refuse to offer the user support unless certain circumstances/requirements are met. All services (“products”) are game servers and dedicated servers that you purchase through Alien Host’s billing portal using the appropriate gateway. Alien Host offer free support for the following:
• Bug/issue with the service.
• Service not working properly.
• Service has crashed, gone offline, or stopped working.
• Payment support (not going through).
• Questions and concerns the user might have.

Alien Host will not provide support for plugins, configurations, world, modpacks, bungeecord, import/export of a pre-existing server, external websites, problems not caused by the server, and errors not related to the service.

Alien Host uses a custom system to convert real money to a custom euro currency inside the user’s Alien Host wallet. When a user is looking to purchase a service, they spend real money using Stripe to purchase the custom Euro on Alien Host. The euros can be used to purchase services and products on the billing portal. Once the user is out of money in their panel wallet or does not have enough money, they would have to re-fill. Once wallet euros have been bought, they can not be reversed and refunded to real money. All payments go through Alien Host’s billing portal.

Refund Policy
Alien Host only offers custom euros refunds. Customers have to purchase Alien Host euros using real money and use the custom euros to buy the service. The money the user spends to buy euros is nonrefundable, meaning once the user has bought custom euros to their wallet, they will not be refunded.

If the user is unsatisfied with the service, they will have a 72-hour window within the purchase to get refunded their euros, not the money they spent but the custom euros. The premium support option is nonrefundable.

If a user has been banned, suspended, or punished from any of Alien Host’s platforms, they will not be able to purchase any services from Alien Host. Users that do not have enough custom euros will not be able as well to purchase services. The user also has to have an established connection with Alien Host’s website in order to access and use the billing panel.

Alien Host has the right to refuse to register a person, entity, company, or customer. Alien Host can refuse to sell the user services and products for any reason or no reason at all.

Alien Host reserves the right to terminate/suspend the user’s service if the user violates any part of this Terms of Service (“contract”). Alien Host has the complete right to change these Terms of Service without notice. It is the user’s responsibility to stay alert to any changes or additions.

Alien Host offers two types of support. Free and Premium support. Alien Host will prioritize, and give extensive support such as plugin, configuration, and development support for customers who have purchased the Premium Support addon. User’s who have not purchased the Premium Support addon will only be eligable for Free support, and support only related to the service.

Rules & laws
Alien Host reserves the right to suspend the user’s service if the user violates any rules or laws set forth by Alien Host, companies, and nations involved prior to the sale. A breach of Minecraft’s EULA, Discord’s ToS, and alike can also lead to the user’s service being suspended.

Behavior & conduct
Customers can open tickets on the panel and discord server to request support. However, the customer is required to act professionally and politely whilst communicating on Alien Host’s platforms. Toxic behavior, otherwise known as bad behavior can lead to a suspension and ban from Alien Host’s platforms.

Abuse & exploit
The users are not allowed to abuse or exploit any service provided by Alien Host. Any issues, bugs, and glitches found in an Alien Host service are not to be abused or exploited but reported to the management of Alien Host.
Alien Host reserves the right to suspend the user’s service if they abuse/exploit any of the following:
• Attempt to break, overload, or ruin a service.
• Abuse of the support/billing system.
• Abuse of memory, server, or CPU.
• Overloading a machine, hardware, CPU, or service.
• Use of copyright material without explicit permission from Alien Host.
• Abuse of bugs and issues that may occur in an Alien Host service.

Disclaimer and Warranty
Alien Host is not directly affiliated with Mojang AB, Discord, or Minecraft. Alien Host provides game servers for the game Minecraft. Alien Host also provides dedicated machines that can be used for almost anything such as discord bot hosting, game hosting, web hosting, and so on.

Alien Host is not responsible for the following and can therefore not be held accountable:
• Corrupted files (nonfunctional files).
• Third-party violation (e.g discord, paypal, stripe).
• Nulled or leaked .jar files.
• Exploits or bugs within plugins or the .jar file.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall AlienHost, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Chargebacks are strictly forbidden whilst dealing with Alien Host. If the user initiates a chargeback, Alien Host will suspend all active services and avoid all contact with the user until the matter is resolved. Alien Host will provide evidence to the reviewing party. The user will be permanently banned from all Alien Host platforms.

Alien Host recommends the user open a support ticket and ask if they are eligable for a refund before creating a chargeback dispute.